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Assistors
Certified Application Counselors, Marketplace Facilitated Enrollers, and Navigators are types of Assistors that can help New Yorkers apply for health insurance, understand their coverage options, and enroll in a plan that is right for them. They can also help individuals and families renew their coverage. Assistors remove barriers to the application process by providing assistance in multiple languages, in community-based settings, and during non-traditional hours such as evenings and weekends.
Interested in becoming an Assistor certified to help consumers apply on NY State of Health?
Assistors must be employed by an agency that is authorized by the New York State Department of Health. If your agency is interested in having Assistors, you may contact the New York State Department of Health at eligibility.training.support@health.ny.gov.
1
Sign Up for Training
Training is provided both in-person and online. A supervisor at your agency should contact the New York State Department of Health to get more information on how to register for training.
2
Complete Certification Training
An Assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an Assistor of the NY State of Health marketplace.
3
Register Your Assistor Account
Upon verification, NY State of Health will send you an invitation code and the New York State Department of Health will send you the instructions to register your Assistor account.
1
Sign Up for Training
Training is provided both in-person and online. A supervisor at your agency should contact the New York State Department of Health to get more information on how to register for training.
2
Complete Certification Training
An Assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an Assistor of the NY State of Health marketplace.
3
Register Your Assistor Account
Upon verification, NY State of Health will send you an invitation code and the New York State Department of Health will send you the instructions to register your Assistor account.
An Assistor is a person trained to educate and provide enrollment assistance to individuals and families through NY State of Health. You can find an Assistor on this page.
Who does an Assistor work for?
Assistors work for various agencies in the community such as health plans, hospitals, healthcare providers and community-based organizations.
Navigators
Navigators are certified and trained to educate and provide enrollment assistance to individuals and small businesses through NY State of Health. They speak over 40 different languages and are available to assist individuals in applying for coverage on weekdays, evenings and even on weekends. Navigators are available in convenient, community-based locations in every county and all help is free. Call (855) 355-5777 or click here to find a Navigator in your community or click here to view a directory of Navigator agencies.
Certified Application Counselors/Marketplace Facilitated Enrollers
Certified Application Counselors and Marketplace Facilitated Enrollers are trained to educate and provide enrollment assistance to individuals and families applying for coverage through NY State of Health. Certified Application Counselors may work for entities such as hospitals, healthcare providers, or community-based organizations. Marketplace Facilitated Enrollers work for health plans. Call (855) 355-5777 or click here to find an Assistor in your community.
An Assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an Assistor. You can find more information about the initial Assistor training here.
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