Certified Application Counselors, Marketplace Facilitated Enrollers, and Navigators are types of assistors that can help New Yorkers apply for health insurance, understand their coverage options, and enroll in a plan that is right for them. They can also help individuals and families renew their coverage. Assistors remove barriers to the application process by providing assistance in multiple languages, in community-based settings, and during non-traditional hours such as evenings and weekends.
Interested in becoming an assistor certified to help consumers apply on NY State of Health?
Assistors must be employed by an agency that is authorized by the New York State Department of Health. If your agency is interested in having assistors, you may contact the New York State Department of Health at firstname.lastname@example.org.
Sign up for training
Training is provided both in-person and online. A supervisor at your agency should contact the New York State Department of Health to get more information on how to register for training. Completion of the Assistor Certification Training program is required before you can help consumers.
Complete certification training
An assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an assistor. Assistors will learn about the online application and enrollment procedures of the NY State of Health marketplace.
Register your assistor account
Upon verification by the New York State Department of Health that you have successfully completed the training, NY State of Health will send you an invitation code and the New York State Department of Health will send you the instructions to register your assistor account.
Navigators are certified and trained to educate and provide enrollment assistance to individuals and small businesses through NY State of Health. They speak over 40 different languages and are available to assist individuals in applying for coverage on weekdays, evenings and even on weekends. Navigators are available in convenient, community-based locations in every county and all help is free. Call 1-855-355-5777 or click here to find a Navigator in your community or click here to view a directory of Navigator agencies.
Certified Application Counselors/Marketplace Facilitated Enrollers
Certified Application Counselors and Marketplace Facilitated Enrollers are trained to educate and provide enrollment assistance to individuals and families applying for coverage through NY State of Health. Certified Application Counselors may work for entities such as hospitals, healthcare providers, or community-based organizations. Marketplace Facilitated Enrollers work for health plans. Call 1-855-355-5777 or click here to find an assistor in your community.
Frequently Asked Questions
What is an assistor?
An assistor is a person trained to educate and provide enrollment assistance to individuals and families through NY State of Health. You can find an assistor on this page.
Who does an assistor work for?
Assistors work for various agencies in the community such as health plans, hospitals, healthcare providers and community-based organizations.
Who can an assistor help?
Assistors can help individuals and families. Some assistors can help small businesses and their employees.
What kind of training does an assistor have?
An assistor must complete a comprehensive training course and pass a qualifying exam before being certified as an assistor. Assistors must also participate in annual recertification in order to keep up to date on relevant policies and procedures.
How do I become trained as an assistor?
An assistor must complete the comprehensive training course and pass a qualifying exam before being certified as an assistor. You can find more information about the initial assistor training here.
I am already certified as an assistor, but I am having trouble setting up my account and accessing my dashboard. Where can I get assistance?
You may contact the NYS Department of Health's Administrative Support mailbox at email@example.com with any issues setting up your assistor account and/or accessing your assistor dashboard.
I am helping a consumer with the NY State of Health application and have a question about the consumer's eligibility and/or enrollment. Where can I get assistance?
You may contact the NYS Department of Health's Case Support Mailbox at firstname.lastname@example.org with any eligibility and/or enrollment for NY State of Health consumers. Please note that any correspondence sent to this mailbox must be encrypted to protect an individual's personal information.
Where can I find updates to training and other webinars?
Assistor annual Recertification Webinars can be found here.
Other relevant webinars can be found here.
Additional updates to training content and assistor protocols may be sent to you from the NYS Department of Health throughout the year.
Where can I find more assistor tools and resources?
The Assistor Tool Kit can be accessed here.
News & Updates
Assistor Support at NYS Department of Health
Training for New Assistors: Eligibility.Training.Support@health.ny.gov
- Assistance with registering for the initial certification training
Administrative Support for Assistors: Assistor.Admin@health.ny.gov
- Setting up your account as an assistor
- Help with navigating your assistor dashboard
- Reporting staff changes
- Agency Contact Information Updates
Case Support for Assistors: Assistor.Cases@health.ny.gov
- Questions about eligibility and enrollment for NY State of Health accounts
Correspondence sent to this mailbox must be encrypted.
Phone Numbers at NY State of Health
NY State of Health Call Center - General QuestionsGeneral Customer Service: 1-855-355-5777 General Fax: 1-855-900-5777