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What are Assistors and Brokers?
Assistors and Brokers are certified experts who provide application and enrollment assistance to individuals, families, and small businesses through NY State of Health.
Assistors (Includes Navigators, Certified Application Counselors, and Marketplace Facilitated Enrollers)
Assistors provide assistance in multiple languages and are available weekdays, evenings, and even on weekends. Assistors are available in convenient community-based locations in every county and all help is free.
Navigators and Certified Application Counselors may work for entities such as hospitals, health care providers, or community-based organizations. Marketplace Facilitated Enrollers work for health plans.
Brokers
Certified Brokers are independent NYS licensed professionals that have been certified by NY State of Health to provide full service enrollment assistance to individuals and small businesses. Along with providing education on the health insurance options available through NY State of Health, Brokers can look at your needs, provide advice and fully enroll you in health plans. Help applying for coverage and enrolling in a plan is always free.